RETURNS

In accordance with EU law (Directive 2011/83/EU), consumers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without giving any reason.

Return Procedure:

  1. Notify us at hello@merrma.com within 14 days of receiving the item(s), specifying your name, order number, and reason for return (optional).
  2. Return the item(s) in their original condition, unused and with original packaging, within 14 days of notifying us.
  3. The return must be sent to:
    MERRMA
    66 rue Georges Lardennois
    75019 Paris, France

We recommend using a tracked shipping method, as you are responsible for the return shipment.

Refunds:

Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within 14 days of receipt of the return.

Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Exceptions:

Due to hygiene reasons, we cannot accept returns on used or opened hair accessories, unless defective. Products must be returned in perfect resale condition.