Terms & Conditions OF SALE

Effective date: 1st January 2025
Company: MERRMA SASU
Address: 66 rue Georges Lardennois, 75019 Paris, France
SIRET: 983 052 323 00015
Email: hello@merrma.com
Website: www.merrma.com

1. Scope

These Terms and Conditions govern the sale of products through the website www.merrma.com. They apply exclusively to consumers and do not apply to businesses or professionals. By placing an order on our website, the customer acknowledges having read, understood, and accepted these Terms and Conditions without reservation.

2. Products

The products offered for sale are those described on the website at the time of consultation by the user. MERRMA takes the utmost care in presenting and describing its products to inform the customer as best as possible. However, slight variations in appearance may exist.

3. Prices

Prices are listed in euros, all taxes included (VAT and other applicable taxes). Shipping costs are specified before order confirmation and are charged in addition. MERRMA reserves the right to modify its prices at any time but commits to applying the current rates indicated at the time of the order.

4. Orders

The order process includes the following steps:

  1. Selection of products and addition to the cart.
  2. Identification via email or customer account.
  3. Verification and validation of the order and total price.
  4. Acceptance of the Terms and Conditions.
  5. Confirmation of the order.

An email confirming receipt of the order will be sent. MERRMA reserves the right to cancel or refuse an order in case of dispute with the customer or failure of payment authorization.

5. Payment

Payments are made securely online by credit card, Apple Pay, PayPal, or any other method offered on the site. The full amount must be paid at the time of the order. Transactions are processed by secure payment platforms ensuring confidentiality and security.

6. Shipping & Delivery

Orders are shipped within 1 to 3 business days (excluding weekends and holidays). Shipping times vary by destination:

  • France: 2 to 5 business days
  • Europe: 3 to 7 business days
  • International: 5 to 15 business days

Delays caused by customs or local carriers are not under our responsibility.

7. Right of Withdrawal (Returns)

In accordance with EU law (Directive 2011/83/EU), consumers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without giving any reason.

Return Procedure:

  1. Notify us at hello@merrma.com within 14 days of receiving the item(s), specifying your name, order number, and reason for return (optional).
  2. Return the item(s) in their original condition, unused and with original packaging, within 14 days of notifying us.
  3. The return must be sent to:
    MERRMA
    66 rue Georges Lardennois
    75019 Paris, France

We recommend using a tracked shipping method, as you are responsible for the return shipment.

Refunds:

Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method within 14 days of receipt of the return.

Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Exceptions:

Due to hygiene reasons, we cannot accept returns on used or opened hair accessories, unless defective. Products must be returned in perfect resale condition.

8. Legal Warranties

All products are covered by the legal guarantee of conformity (Articles L.217-3 to L.217-20 of the French Consumer Code) and the warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code).

If a product is defective or non-conforming, contact us at hello@merrma.com with a photo and description of the issue. We will offer a replacement, repair, or refund as appropriate.

9. Liability

MERRMA shall not be held liable for any inconvenience or damages arising from the use of the internet, such as data loss, intrusion, viruses, service interruption, or other involuntary problems.

10. Personal Data

Personal data collected is necessary for processing orders and managing customer relations. MERRMA complies with the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, and delete their personal data by contacting hello@merrma.com.

11. Intellectual Property

All content on the website (text, images, videos, logos) is the exclusive property of MERRMA or its partners. Any reproduction or use without prior written authorization is strictly prohibited.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by French law. In the event of a dispute, the customer may first contact customer service. If no amicable solution is found, the dispute may be brought before the competent French courts.

The European Commission also provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr

Thank you for shopping with MERRMA.